View all news

CNA Earns 2012 Model Insurer Recognition from Celent


Award recognizes CNA for use of ACORD XML standards to increase productivity, profitability of independent agencies

CHICAGO--(BUSINESS WIRE)-- The Small Business segment of CNA insurance companies recently received national recognition from research and consulting firm, Celent. In a new report, Celent Model Insurer 2012: Case Studies of Effective Technology Use in Insurance, CNA is named a 2012 Model Insurer because of its full integration of ACORD XML standards and an enhanced Real Time Quoting (RTQ) portal.

“We are very pleased with the recognition we’ve received from Celent in the area of agent portals, and most importantly for the work we’ve done to collaborate with agents and listen to their evolving needs for more sophisticated automation solutions,” said Belen Tokarski, assistant vice president of Small Business Technology and Agency Solutions, CNA.

To meet agents’ expectations for automation solutions that work with their preferred workflow and systems, CNA Small Business set out to improve its RTQ solution to improve the productivity and profitability of its distributors across the U.S. CNA Small Business collaborated with SeaPass Solutions to leverage ACORD XML technology and build a solution that enables agents to create ACORD XML quote and issuance requests that integrate with CNA’s systems regardless of pre-existing agency technology or workflows.

This latest RTQ solution enables Small Business agents and brokers to obtain bindable quotes and proposal letters for CNA Connect®, Workers’ Compensation, and Commercial Automobile, without leaving their agency management systems. Part of the global business insurer’s full suite of agency automation solutions for Small Business, this streamlined quoting process allows Small Business agents to remarket their renewals in less time, eliminate the need to re-key customer data, and reduce transaction costs.

Additionally, Small Business agents and brokers can use these automation solutions to download current policy data and perform real time policy, billing, and claim inquiries all within their agency management systems. For more information on CNA’s new Real Time Quoting solution or its full suite of Small Business automation solutions, please contact Jim Scott at 312-822-5292.

Serving businesses and professionals since 1897, CNA is the country’s seventh largest commercial insurance writer and the 13th largest property and casualty company. CNA’s insurance products include standard commercial lines, specialty lines, surety, marine and other property and casualty coverages. CNA's services include risk management, information services, underwriting, risk control and claims administration. Please remember that only the relevant insurance policy can provide the actual terms, coverages, amounts, conditions and exclusions for an insured. All products may not be available in all states. CNA is registered trademark of CNA Financial Corporation. For more information, please visit CNA at

Follow CNA on: Facebook | Twitter

Katrina W. Parker, 312-822-5167

Source: CNA

Multimedia Files:

View all news