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CNA Releases Latest Aging Services Claims Analysis


Study reveals risks associated with providing care for aging population and options for change

CHICAGO--(BUSINESS WIRE)-- CNA insurance releasesits seventh aging services professional liability claims studies titled Aging Services 2012: Data Analysis Supporting the Need for Industry Change designed to provide a better understanding of the risks associated with providing care for the aging population, as well as presenting options for change.

“CNA is a leader in providing insurance solutions for the aging services industry. We believe that objective information should be a primary driver for change. In our leadership role, we provide data to assist the industry in effective management of risk exposures. We are with our clients in understanding where the industry is headed in order to enhance resident safety and the quality of their lives,” said Ellen Wodika, Risk Control Consulting Director – CNA.

The Aging Services 2012 study was developed by a multidisciplinary team comprised of CNA Healthcare risk management consultants, actuaries, claim professionals, legal counsel and senior underwriters. Analysis of the data reveals the following key findings:

  • Actuarial projections indicate that the frequency of claims that incurred indemnity or expense payments has fluctuated between 2.6 and 4.0 claims per thousand beds between 2001 and 2010.
  • While both indemnity and expense payments have fluctuated over time, ultimate severity of indemnity and expense payments has trended upward over the past 10 years.
  • Not-for-profit facilities have disproportionately fewer closed claims relative to their share of the CNA book of business than for-profit facilities.
  • Skilled nursing facilities have the highest average severity, followed by assisted living facilities.
  • High severity allegations include elopement, failure to follow physician orders, gross improper care, pressure ulcer and failure to inform the physician on change in the resident’s condition.
  • The most frequent injuries are death and fracture. Almost one-half of the closed claims – 48.6 percent – involve death.

The “Looking Forward” section of the study discusses new theories of liability that will emerge as factors in healthcare delivery models evolve. Long-range planning efforts should consider industry developments, such as accountable care organizations, mergers and acquisitions, information technology, living environment and resident-directed care, staffing shortage and burnout, social media and Internet usage, changes in reimbursement and increasing complexity of risk exposures.

The complete study, as well as other CNA Healthcare client risk control resources, can be accessed under ‘Client Resources’ at

Serving businesses and professionals since 1897, CNA is the country’s seventh largest commercial insurance underwriter and the 13th largest property and casualty company. CNA’s insurance products include standard commercial lines, specialty lines, surety, marine and other property and casualty coverages. CNA's services include risk management, information services, underwriting, risk control and claims administration.

For more information, please visit CNA at CNA is a registered trademark of CNA Financial Corporation.

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Jennifer Martinez, 312-822-5167
Sarah Pang, 312-822-6394

Source: CNA

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